Intensity Casino Terms & Conditions
These Terms & Conditions govern your access to and use of the Intensity Casino website and any related games, features, promotions, and services made available from time to time. They are written to explain what you can expect from Intensity Casino and what Intensity Casino expects from you, so that play remains fair, secure, and enjoyable.
By creating an account, depositing funds, or using the website in any way, you confirm that you understand these Terms & Conditions and agree to be bound by them. If you do not agree, you must not use Intensity Casino. Nothing in these Terms changes the principle that gambling should be treated as entertainment, not as a way to make money.
Acceptance of Terms
Your use of Intensity Casino is subject to these Terms & Conditions as they apply at the time you access the website. You are responsible for reviewing the current version before you play, particularly before participating in promotions or making deposits.
If any part of these Terms is found unenforceable, the remaining provisions will continue to apply. Headings are included for readability and do not affect interpretation.
Eligibility
Intensity Casino is intended for adult users located in jurisdictions where online gambling is permitted for them. You are responsible for ensuring that accessing the website and participating in gambling activities is lawful for you.
You must be at least 18 years of age to register and play. Intensity Casino may restrict access where required to manage legal, regulatory, or risk considerations, including geo-location controls and payment restrictions.
Account Registration
To play with real money, you must create an account. You agree to provide accurate, complete, and up-to-date information, including your identity and contact details, and to keep that information current.
Accounts are personal and non-transferable. You must not:
- sell, rent, or otherwise transfer your account;
- allow any other person to use your account;
- open multiple accounts for the purpose of obtaining unfair advantages, including duplicate bonuses or repeated free-play offers.
Intensity Casino may apply technical and operational controls to detect duplicate accounts, linked accounts, or shared payment instruments. Where multiple accounts are identified, Intensity Casino may close or consolidate accounts and adjust balances in a manner consistent with these Terms.
Verification
To protect players and maintain the integrity of the service, Intensity Casino may require you to complete verification checks before you can deposit, withdraw, or continue playing. Verification may also be required when account activity indicates elevated risk, unusual patterns, or potential misuse.
You agree to provide documents and information that reasonably confirm your identity, age, and payment method ownership. Verification may include checks such as:
- identity confirmation (for example, name and date of birth);
- address confirmation;
- payment method verification and proof of ownership;
- additional information where required to manage risk and prevent fraud.
Until verification is completed, Intensity Casino may restrict deposits, withdrawals, bonus eligibility, or access to certain features. If you do not provide requested verification information within a reasonable timeframe, Intensity Casino may suspend or close your account.
Deposits
Deposits must be made using payment methods permitted on the website and must be made from a payment instrument that you are authorised to use. Intensity Casino may decline deposits where they appear to be made by a third party or where the transaction raises security or compliance concerns.
You are responsible for ensuring that funds deposited are legitimately yours and that you understand any fees or currency conversion charges applied by your bank or payment provider. Any displayed deposit times are estimates and can vary due to banking processes, third-party providers, or additional checks.
Intensity Casino may set minimum and maximum deposit thresholds from time to time, and may adjust available payment methods by country, including Australia, based on operational and risk considerations.
Withdrawals
Withdrawal requests are subject to account security checks, verification completion, and internal review processes designed to prevent fraud, chargebacks, and unauthorised access. Intensity Casino aims to process withdrawal requests efficiently; however, processing times may vary depending on the payment method and the results of verification and security reviews.
Withdrawals are generally returned to the same payment method used for deposits where feasible, or to another method approved by Intensity Casino. You may be asked to provide additional information to confirm the destination payment account belongs to you.
Intensity Casino may refuse or reverse a withdrawal request where:
- the account has not completed required verification;
- there is a reasonable suspicion of fraud, collusion, bonus abuse, or unauthorised activity;
- the funds requested are subject to an open dispute, chargeback, or reversal;
- there is an error affecting account balances or game outcomes.
Where a withdrawal is declined or reversed, Intensity Casino will provide an explanation where it is appropriate and lawful to do so.
Bonuses
From time to time, Intensity Casino may offer bonuses, free spins, cashback, or other promotions. Promotional offers are optional and subject to specific rules presented at the time of the offer, including eligibility criteria, expiry times, wagering requirements, maximum conversion rules, and game contribution terms.
Unless stated otherwise in the promotion rules, the following general principles apply:
- Bonuses are available only to eligible players and may be restricted by country, device, payment method, or risk indicators.
- Only one welcome offer may be claimed per player, household, shared device, or shared payment instrument, unless explicitly permitted.
- Winnings derived from bonuses may be removed where the bonus was claimed in error or obtained in breach of these Terms or the promotion rules.
- Intensity Casino may exclude certain games or game features from contributing fully to wagering requirements where required to maintain fairness.
Promotional play must be conducted in a manner consistent with normal recreational gambling. If play patterns indicate that a promotion is being used to secure a low-risk profit or to exploit game mechanics rather than to play ordinarily, Intensity Casino may restrict promotions, adjust bonus balances, or withhold promotional winnings in line with the promotion rules and these Terms.
Acceptable Use
You agree to use Intensity Casino for personal entertainment and in a respectful and lawful manner. You must not interfere with the operation of the website or attempt to access non-public areas, systems, or data.
Acceptable use includes:
- maintaining the confidentiality of your login details and device security;
- notifying Intensity Casino promptly if you believe your account has been accessed without authorisation;
- using the games and services as intended, without manipulation or circumvention.
Prohibited Activities
To protect players and the platform, Intensity Casino prohibits conduct that undermines fairness, security, or lawful operation. Prohibited activities include, without limitation:
- fraud, deception, or providing false information during registration or verification;
- using VPNs, proxies, or other tools to disguise location where restrictions apply or where it is used to defeat controls;
- collusion with other players or coordinated play intended to obtain an unfair advantage;
- use of automated tools, scripts, bots, or software designed to influence outcomes or account actions;
- attempting to exploit errors, delays, or malfunctions, including seeking to benefit from known bugs;
- chargeback abuse or initiating payment disputes without first contacting Intensity Casino to attempt resolution.
If Intensity Casino reasonably suspects prohibited activity, it may take actions including restricting access, voiding bonuses, freezing withdrawals pending investigation, and closing accounts as appropriate.
Intellectual Property
All content on Intensity Casino, including text, design elements, logos, software, and game interfaces, is protected by intellectual property rights owned by or licensed to Intensity Casino. You are granted a limited, revocable, non-exclusive right to access the website for personal use.
You must not reproduce, modify, distribute, publicly display, or create derivative works from any part of the website unless you have prior written permission or are otherwise permitted by law.
Limitation of Liability
Intensity Casino provides the website and services on an “as available” basis. While Intensity Casino takes reasonable steps to maintain stable and secure operation, uninterrupted access cannot be guaranteed. Temporary downtime may occur due to maintenance, updates, or circumstances beyond reasonable control.
To the extent permitted by applicable law, Intensity Casino will not be liable for losses that are not reasonably foreseeable, indirect or consequential losses, or losses arising from your device, internet connection, or third-party systems. Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.
Account Suspension
Intensity Casino may suspend, restrict, or close your account to protect you, other players, or the integrity of the service. Reasons may include security concerns, incomplete verification, suspected prohibited activity, responsible gambling concerns, or operational necessity.
Where appropriate, Intensity Casino will provide information about the reason for the action and the steps available to you, such as completing verification or resetting account access. If an investigation is required, relevant balances may be temporarily unavailable until the review is completed.
Privacy
Intensity Casino collects and processes personal information for purposes such as account administration, security, fraud prevention, customer support, and responsible gambling controls. Use of the website is also subject to separate privacy and cookie information published on the website, which explains categories of data collected, how it may be used, and how preferences can be managed.
You should read the privacy-related information carefully, especially if you are using shared devices or third-party payment methods, to understand how data is handled and what options you may have.
Responsible Gambling
Intensity Casino encourages responsible gambling and supports tools that help players manage their play. Gambling should be treated as entertainment and should not be used to solve financial problems or recover losses.
You are responsible for setting personal boundaries and for seeking help if gambling stops being enjoyable. Intensity Casino may offer account controls such as limits or time-out options and may apply additional safeguards where risk indicators suggest that further protection is appropriate.
Amendments
Intensity Casino may update these Terms & Conditions to reflect changes in the website, products, security practices, or business operations. Updates can also be necessary to clarify rules, improve transparency, or address emerging risks.
When changes are made, the revised Terms will be posted on the website and will apply from the time they are published (or from a later date if stated). Continued use of Intensity Casino after an update indicates acceptance of the revised Terms. If you do not agree to a change, you should stop using the website and request withdrawal of any available balance subject to verification and security checks.
Contact Information
If you have questions about these Terms & Conditions, your account status, payments, or responsible gambling tools, you can contact Intensity Casino support at [email protected].
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